Why might the Onboarding tool keep appearing every time a client logs into their website?

Why might the Onboarding tool keep appearing every time a client logs into their website?

• A. They forgot to finish the onboarding questions
• B. They did not finish answering all of the questions
• C. They are using a shared device
• D. They have onboarding disabled

Answer: (B)

The situation hinges on unfinished onboarding steps. Onboarding prompts stay visible because the system treats onboarding as incomplete whenever any required questions haven’t been answered. If there are unanswered questions, the login process re-triggers the onboarding flow to ensure those items are completed before proceeding. So, the repeated appearance of the onboarding tool signals that not all questions have been answered yet, and completion is still required. Once every required item is filled in and saved, the prompt won’t reappear on subsequent logins. Using a shared device isn’t the cause here, as it relates to who is accessing the account rather than whether onboarding is finished. And if onboarding were disabled, the prompt would not appear at all.

The situation hinges on unfinished onboarding steps. Onboarding prompts stay visible because the system treats onboarding as incomplete whenever any required questions haven’t been answered. If there are unanswered questions, the login process re-triggers the onboarding flow to ensure those items are completed before proceeding. So, the repeated appearance of the onboarding tool signals that not all questions have been answered yet, and completion is still required. Once every required item is filled in and saved, the prompt won’t reappear on subsequent logins.

Using a shared device isn’t the cause here, as it relates to who is accessing the account rather than whether onboarding is finished. And if onboarding were disabled, the prompt would not appear at all.